{"id":4095,"date":"2023-02-27T18:32:29","date_gmt":"2023-02-27T08:32:29","guid":{"rendered":"https:\/\/plantmed.net.au\/?page_id=4095"},"modified":"2023-02-28T19:35:07","modified_gmt":"2023-02-28T09:35:07","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/plantmed.net.au\/privacy-policy\/","title":{"rendered":"Privacy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4095\" class=\"elementor elementor-4095\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea44d0d e-flex e-con-boxed e-con e-parent\" data-id=\"ea44d0d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8aa4595 e-con-full e-flex e-con e-parent\" data-id=\"8aa4595\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02675cc elementor-widget elementor-widget-heading\" data-id=\"02675cc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f3826cf e-flex e-con-boxed e-con e-parent\" data-id=\"f3826cf\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f53b720 e-con-full e-flex e-con e-parent\" data-id=\"f53b720\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8f6839 e-con-full e-flex e-con e-parent\" data-id=\"c8f6839\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1a2f8a elementor-widget elementor-widget-text-editor\" data-id=\"b1a2f8a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4afeee9 elementor-vertical-align-middle elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"4afeee9\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-icon-box-wrapper\"><div class=\"elementor-icon-box-content\"><h3 class=\"elementor-icon-box-title\">1. Introduction<\/h3><\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-4a1bdec elementor-widget elementor-widget-text-editor\" data-id=\"4a1bdec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>Our practice is committed to best practice in relation to the management of information we collect. This practice has developed a policy to protect patient privacy in compliance with the Privacy Act 1988 (\u2018the Privacy Act\u2019) including the Notifiable Data Breaches (NDB) scheme under Part IIIC and National Privacy Principles. Our policy is to inform you of:<\/p><ul><li>the type of information that we collect and hold, which, as a medical practice, is likely to be \u2018health information\u2019 for the purposes of the Privacy Act;<\/li><li>how we collect and hold personal information;<\/li><li>the purposes for which we collect, hold, use and disclose personal information;<\/li><li>how you may access your personal information and seek the correction of that information;<\/li><li>how you may complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint;<\/li><li>whether we are likely to disclose personal information to overseas recipients;<\/li><\/ul><\/div><\/div><\/div><div class=\"elementor-element elementor-element-1027c689 elementor-vertical-align-middle elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"1027c689\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-icon-box-wrapper\"><div class=\"elementor-icon-box-content\"><h3 class=\"elementor-icon-box-title\">2. What kinds of personal information do we collect?<\/h3><\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-2d57404 elementor-widget elementor-widget-text-editor\" data-id=\"2d57404\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>The type of information we may collect and hold includes:<\/p><ul><li>Your name, address, date of birth, email and contact details<\/li><li>Medicare number , DVA number and other government identifiers, although we will not use these for the purposes of identifying you in our practice<\/li><li>Other health information about you, including:<br \/>\u2013 notes of your symptoms or diagnosis and the treatment given to you<br \/>\u2013 your appointment and billing details<br \/>\u2013 your medications<br \/>\u2013 your allergies<br \/>\u2013 your relevant medical or surgical history<br \/>\u2013 your healthcare identifier<br \/>\u2013 any other information about your race, sexuality or religion, when collected by a health service provider<\/li><\/ul><\/div><\/div><\/div><div class=\"elementor-element elementor-element-4582263a elementor-vertical-align-middle elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"4582263a\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-icon-box-wrapper\"><div class=\"elementor-icon-box-content\"><h3 class=\"elementor-icon-box-title\">3. How do we collect and hold personal information?<\/h3><\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-2a6fa28 elementor-widget elementor-widget-text-editor\" data-id=\"2a6fa28\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>We will generally collect personal information:<\/p><ul><li>from you directly when you provide your details to us. This might be via an online form, registration form, consent form, an email, a face to face discussion or a telephone conversation<\/li><li>from a person responsible for you<\/li><li>from third parties where the Privacy Act or other law allows it \u2013 this may include, but is not limited to: other members of your treating team, diagnostic centres, specialists, hospitals, the My Health Record system , electronic prescription services, Medicare, your health insurer, the Pharmaceutical Benefits Scheme<\/li><\/ul><\/div><\/div><\/div><div class=\"elementor-element elementor-element-584e9e9d elementor-vertical-align-middle elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"584e9e9d\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-icon-box-wrapper\"><div class=\"elementor-icon-box-content\"><h3 class=\"elementor-icon-box-title\">4. Why do we collect, hold, use and disclose personal information?<\/h3><\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-543201e elementor-widget elementor-widget-text-editor\" data-id=\"543201e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>In general, we collect, hold, use and disclose your personal information for the following purposes:<\/p><ul><li>to provide health services to you<\/li><li>to communicate with you in relation to the health service being provided to you<\/li><li>to comply with our legal obligations, including, but not limited to, mandatory notification of communicable diseases or mandatory reporting under applicable child protection legislation<\/li><li>to help us manage our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, management of our ITC systems<\/li><li>for consultations with other doctors and allied health professional involved in your healthcare<\/li><li>to obtain, analyse and discuss test results from diagnostic and pathology laboratories<\/li><li>for identification and insurance claiming<\/li><li>If you have a My Health Record, to upload your personal information to, and download your personal information from, the My Health Record system<\/li><li>Information can also be disclosed through an electronic transfer of prescriptions service<\/li><li>To liaise with your health fund, government and regulatory bodies such as Medicare, the Department of Veteran\u2019s Affairs and the Office of the Australian Information Commissioner (OAIC) (if you make a privacy complaint to the OAIC), as necessary<\/li><\/ul><\/div><\/div><\/div><div class=\"elementor-element elementor-element-3bccf043 elementor-vertical-align-middle elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"3bccf043\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-icon-box-wrapper\"><div class=\"elementor-icon-box-content\"><h3 class=\"elementor-icon-box-title\">5. How can you access and correct your personal information?<\/h3><\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-a198ec9 elementor-widget elementor-widget-text-editor\" data-id=\"a198ec9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>You have a right to seek access to, and correction of the personal information which we hold about you.<br \/>For details on how to access and correct your health record, please contact our practice as noted below under \u2018Contact Details\u2019.<br \/>We will normally respond to your request within 30 days.<\/p><\/div><\/div><\/div><div class=\"elementor-element elementor-element-69fff604 elementor-vertical-align-middle elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"69fff604\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-icon-box-wrapper\"><div class=\"elementor-icon-box-content\"><h3 class=\"elementor-icon-box-title\">6. How do we hold your personal information?<\/h3><\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-c99e191 elementor-widget elementor-widget-text-editor\" data-id=\"c99e191\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>Our staff are trained and required to respect and protect your privacy. We take reasonable steps to protect information held from misuse and loss and from unauthorised access, modification or disclosure. This includes:<\/p><ul><li>Access to personal information only by personnel who are required to access it<\/li><li>Holding your information on an encrypted database<\/li><li>Holding your information in secure cloud storage<\/li><li>Holding your information in a lockable cabinet or secure data storage facility<\/li><li>Our staff sign confidentiality agreements<\/li><li>Our practice has document retention and destruction policies<\/li><\/ul><\/div><\/div><\/div><div class=\"elementor-element elementor-element-394b4928 elementor-vertical-align-middle elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"394b4928\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-icon-box-wrapper\"><div class=\"elementor-icon-box-content\"><h3 class=\"elementor-icon-box-title\">7. Privacy related questions and complaints<\/h3><\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-61e0fba elementor-widget elementor-widget-text-editor\" data-id=\"61e0fba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, you may lodge your complaint in writing to (see below for details). We will normally respond to your request within 30 days.<\/p><p>If you are dissatisfied with our response, you may refer the matter to the OAIC:<\/p><p>Phone: 1300 363 992<br \/>Email: enquiries@oaic.gov.au<br \/>Fax: +61 2 9284 9666<br \/>Post: GPO Box 5218<br \/>Sydney NSW 2001<br \/>Website:\u00a0<a href=\"https:\/\/www.oaic.gov.au\/individuals\/how-do-i-make-a-privacy-complaint\" target=\"_blank\" rel=\"noopener\">https:\/\/www.oaic.gov.au\/individuals\/how-do-i-make-a-privacy-complaint<\/a><\/p><\/div><\/div><\/div><div class=\"elementor-element elementor-element-7990ec4 elementor-vertical-align-middle elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"7990ec4\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-icon-box-wrapper\"><div class=\"elementor-icon-box-content\"><h3 class=\"elementor-icon-box-title\">8. Anonymity and pseudonyms<\/h3><\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-7b5ad7c elementor-widget elementor-widget-text-editor\" data-id=\"7b5ad7c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>The Privacy Act provides that individuals must have the option of not identifying themselves, or of using a pseudonym, when dealing with our practice, except in certain circumstances, such as where it is impracticable for us to deal with you if you have not identified yourself.<\/p><\/div><\/div><\/div><div class=\"elementor-element elementor-element-5f7deff elementor-vertical-align-middle elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"5f7deff\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-icon-box-wrapper\"><div class=\"elementor-icon-box-content\"><h3 class=\"elementor-icon-box-title\">9. Overseas disclosure<\/h3><\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-4f87d08 elementor-widget elementor-widget-text-editor\" data-id=\"4f87d08\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>We may disclose your personal information to the following recipients:<\/p><ul><li>PlantMed\u2019s head office in Brisbane<\/li><li>any practice or individual who assists us in providing services (such as where you have come from overseas and had your health record transferred from overseas or have treatment continuing from an overseas provider)<\/li><li>anyone else to whom you authorise us to disclose it<\/li><\/ul><\/div><\/div><\/div><div class=\"elementor-element elementor-element-45db926 elementor-vertical-align-middle elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"45db926\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-icon-box-wrapper\"><div class=\"elementor-icon-box-content\"><h3 class=\"elementor-icon-box-title\">10. Updates to this Policy<\/h3><\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-9cf7927 elementor-widget elementor-widget-text-editor\" data-id=\"9cf7927\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and other necessary developments. Updates will be publicised on the practice\u2019s website.<\/p><\/div><\/div><\/div><div class=\"elementor-element elementor-element-ffbc82c elementor-vertical-align-middle elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"ffbc82c\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-icon-box-wrapper\"><div class=\"elementor-icon-box-content\"><h3 class=\"elementor-icon-box-title\">11. Contact details for privacy related issues<\/h3><\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-7741e43 elementor-widget elementor-widget-text-editor\" data-id=\"7741e43\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>The PlantMed Privacy Contact Officer: info@plantmed.net.au<\/p><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e2d38bb e-con-full e-flex e-con e-parent\" data-id=\"e2d38bb\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aebad44 e-flex e-con-boxed e-con e-parent\" data-id=\"aebad44\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88c4c13 elementor-widget elementor-widget-spacer\" data-id=\"88c4c13\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy 1. Introduction Our practice is committed to best practice in relation to the management of information we collect. This practice has developed a policy to protect patient privacy in compliance with the Privacy Act 1988 (\u2018the Privacy Act\u2019) including the Notifiable Data Breaches (NDB) scheme under Part IIIC and National Privacy Principles. Our [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}}},"_links":{"self":[{"href":"https:\/\/plantmed.net.au\/wp-json\/wp\/v2\/pages\/4095"}],"collection":[{"href":"https:\/\/plantmed.net.au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/plantmed.net.au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/plantmed.net.au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/plantmed.net.au\/wp-json\/wp\/v2\/comments?post=4095"}],"version-history":[{"count":5,"href":"https:\/\/plantmed.net.au\/wp-json\/wp\/v2\/pages\/4095\/revisions"}],"predecessor-version":[{"id":4616,"href":"https:\/\/plantmed.net.au\/wp-json\/wp\/v2\/pages\/4095\/revisions\/4616"}],"wp:attachment":[{"href":"https:\/\/plantmed.net.au\/wp-json\/wp\/v2\/media?parent=4095"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}